1. Start point Create a safe environment to speak freely and honestly
  2. Next: Identify what each person is really upset about
  3. Then: Each party has to be open to hearing the other person’s views
  4. Remember: Use I statements and don’t accuse, attack or character assassinate
  5. Next: There needs to be acknowledgment and empathy regarding the feeling and concerns of each person
  6. Then: Focus on forgiveness of the infraction on each side
  7. Finally: There needs to be a willingness to let go and move forward without holding onto the past

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