1. Stop Talking and get busy listening
  2. Don’t plan your defense while your listening
  3. Be empathetic by putting yourself in the other person’s shoes
  4. Don’t play the win-lose game
  5. Make sure you listen to understand, no to one-up the person
  6. Summarize what you think you heard to be on the same page
  7. Seek help from an objective third party

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